As part of our continued drive to improve customer services, from next Tuesday (19th of May 2015), we will be rolling out a new player support system across all of our titles. This new support system will replace the email-based system which we currently use and will allow us to answer queries from players more quickly and efficiently.
The new support system is hosted online and can be accessed using any Internet enabled device such as a PC, tablet or smartphone. The system will offer players access to a range of additional support features including:
• Easy tracking of support inquiries – players will be able to track their own calls, responses and history of previous support inquiries
• Access to a knowledge base that allows players to review frequently asked questions and known issues without needing to raise a support inquiry.
In preparation for this switch-over, we will be switching off our email support system on Monday (25th of May 2015) to new support inquiries. Please check back on our various community sites from Monday for more about our new support system.